Privacy Policy

Entity

DunzoKart.com (Operated by Nexevel Innovation (OPC) Private Limited)

Introduction

This Privacy Policy describes how DunzoKart (“we”, “us”, “our”) collects, uses, protects, and manages your personal data when you access or use our website and services.

Information We Collect

• Personal Information: Name, mobile number, email, billing & shipping address.
• Financial Information: UPI, card details (securely processed by payment gateways; we never store CVV).
• Account Information: Username, password, order history, preferences.
• Technical Data: IP address, device type, browser version, cookies, geolocation.
• Seller Information: GST, PAN, bank details, licenses.

How We Use Your Information

• To process and deliver orders.
• To enable sellers to fulfill customer orders.
• To improve platform features and performance.
• To provide offers, promotions, and updates.
• To detect fraud and comply with laws.
• For logistics, payment settlement, and support operations.

Sharing of Information

We only share data when necessary:

• Sellers: Order details for fulfillment.
• Logistics Partners: Delivery & pickup details.
• Payment Gateways: For secure payments.
• Regulators: When legally required.

We DO NOT sell your personal data.

Data Security

• SSL-encrypted transactions
• Restricted server access
• Compliance with RBI and IT Act 2000

Data Retention

Your data is retained as long as your account is active or as legally required.

Your Rights

• Update or modify personal details.
• Request account deletion.
• Opt-out of promotional messages.
• Contact our Data Protection Officer at support@dunzokart.com.

Updates to this Policy

We may update this policy periodically. Continued use of DunzoKart implies acceptance of the updated policy.