Effective Date: 15-09-2025
Entity: DunzoKart.com (Operated by Nexevel Innovation (OPC) Private Limited)
This Privacy Policy outlines how we collect, use, store, and safeguard your personal and transactional data when you use DunzoKart.com (“Platform”, “Website”, “we”, “us”, “our”). By accessing or using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
- Personal Information: Name, contact number, email ID, billing and shipping address.
- Financial Information: Payment details such as UPI, card details (processed securely by payment gateways). We do not store your CVV or card credentials.
- Account Information: Username, password, order history, preferences.
- Technical Data: IP address, device details, browser type, cookies, geolocation.
- Seller Information: GST details, PAN, bank account details, business licenses.
- How We Use Information
- To process and deliver customer orders.
- To allow sellers to receive and fulfill orders.
- To improve platform performance and user experience.
- To provide marketing and promotional communications.
- For fraud detection, dispute resolution, and legal compliance.
- For operational improvements such as logistics, payment settlement, and customer support.
- Sharing of Information
We may share information with:
- Vendors/Sellers: Limited information necessary for order fulfillment.
- Logistics Partners: For order delivery and reverse pick-up.
- Payment Gateways: For secure transaction processing.
- Regulatory Authorities: If legally required under applicable Indian law.
We never sell your personal data to third parties.
- Data Security
- SSL encryption across transactions.
- Restricted server access.
- Compliance with RBI and IT Act 2000 (India).
- Data Retention
We retain personal information for as long as your account is active or as required for legal, tax, or compliance reasons.
- User Rights
- Access or modify personal details.
- Request account deletion.
- Opt-out of promotional communications.
- File grievances with our Data Protection Officer via support@dunzokart.com.
- Updates
We may update this Privacy Policy from time to time. Continued use of DunzoKart after updates constitutes acceptance.
